Typical jobs across Richmond County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

Typical job

What homeowners notice: The homeowner notices a soft patch in the kitchen floor beside the dishwasher and a swollen bottom panel on the cabinet base. The drain hose connection behind the machine has been weeping for some time, and the water has run under the toe kick without reaching the top of the floor.
What we do: The supply valve is closed and the power to the dishwasher is switched off. The technician removes the toe kick and the cabinet's bottom panel where the readings are high, then reads the subfloor at the seam nearest the machine. The soaked panel is removed, the subfloor is dried in place where the readings allow, and the drain connection is left for the appliance repair person to replace.
What to expect: The record lists the cabinet panel and the flooring that came out, with a reading and a photograph for each, and the subfloor reaches dry before the floor is closed up. The repair is done by a separate technician.

3-4 hours typical visit

Typical job

What homeowners notice: A bathroom on the upper floor of a two-storey house starts to drip through the ceiling of the room below. The homeowner closes the main, then finds a wet line running down the wall of the room beneath the bathroom, with the baseboard already soft at the corner.
What we do: The technician confirms the water is off and checks the wall and the ceiling below. Readings along the wall find the wet area running down to the bottom plate. A small opening is made in the drywall at the highest reading, the cavity is dried from the opening, and the ceiling panel that was soaked is taken down in one section and recorded before it comes out.
What to expect: The record shows the wet path from the upstairs wall to the ceiling below, the readings for each point, and the list of removed material. A plumber repairs the supply line once the drying plan has shown where it runs.

5-6 hours typical visit

Typical job

What homeowners notice: After several days of heavy rain, the homeowner notices a damp smell in the hall and a cool, slightly spongy feel in the floor. Looking through the crawl space access, they see standing water on the soil at the low corner of the house, with mud on the joists nearest it.
What we do: The technician checks the access, the power and any gas line before entering. Standing water is pumped from the low corner, and the mud is cleared where it can be reached. The joists and the underside of the subfloor are read from below, air is moved through the space where the access allows, and the floor above is checked from inside before the space is recorded as dry.
What to expect: The readings show the moisture falling across the framing over several visits, and the space is recorded as dry at the end. The homeowner is advised to ask a grading contractor about the low corner, and that advice is kept in the file.

4-5 hours typical visit

Typical job

What homeowners notice: A limb comes down in a storm and breaks a section of shingles above a bedroom. The homeowner sees a bulge in the bedroom ceiling and a dark stain spreading from its center, with water dripping from the light fixture.
What we do: The tree service removes the limb first, then a temporary cover is placed over the opening by a crew working safely on the roof. Inside, the technician removes the light fixture, takes down the sagging ceiling panel in sections and reads the insulation in the attic through the opening. The wet insulation above the bedroom is removed and the rafter and decking are dried to readings.
What to expect: The record lists the panel removed, the insulation taken out, the readings of the framing and the covering used. The city's office is asked whether a permit applies to the roof repair, and the reply is kept with the water records.

6-7 hours typical visit

Typical job

What homeowners notice: A washing machine overflows during a long cycle. The water runs out of the laundry room, across the tile and under the door into the hallway carpet, which is soaked for several feet from the door.
What we do: The water is extracted from the tile and the carpet. The technician lifts the carpet at the door edge and at the seam to read the pad underneath. The pad is wet in the hallway and is replaced there, while the carpet is cleaned, dried and re-stretched. The tile in the laundry room is dried in place, and the subfloor edge at the door is read.
What to expect: The record shows the carpet kept, the pad replaced and the subfloor readings at the door, with the photographs. The washing machine's hose is left for the appliance technician to check.

4-5 hours typical visit

Typical job

What homeowners notice: After a heavy rain, the owner of a small shop finds three stained ceiling tiles above the sales counter and water on the top of the tile grid. Stock on the lower shelves is damp at the bottom boxes, and the owner wants to keep the shop open.
What we do: The technician divides the shop into zones and takes baseline readings against dry references. The soaked ceiling tiles are removed and recorded, the wet insulation above them is read through the openings, and the sales area is worked in one zone at a time so the rest of the shop can stay open. Stock at floor level is moved and listed by zone.
What to expect: The owner receives a zone map, readings for each zone, a list of tiles and stock removed, and the drying log. The roof leak is passed to a roofer, and the shop's insurer receives the same log.

1-2 days across visits typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.